How does the medical alert system work?
Our medical alert systems are easy-to-use and feature the smallest medical alert help button in the industry. When you need help, simply push your button and one of out friendly Care Center representatives will answer you call and get you the help that you need.
Do I have to have a home phone line to use a Home Buddy medical alert system?
No, you do not have to have a home phone line. Check out our other options:
What is the range of use for the medical alert device?
The range of our Home Buddy medical alarm service varies from home to home, but typically goes about the length of a football field (about 300 feet). Our service representative can do a test to ensure your Medical Alarm Button will work throughout your home, yard, and driveway.
Does Home Buddy have a portable medical alert system?
Yes, Home Buddy offers a portable device that operates anywhere in the United States that has cell phone coverage.
How much does the medical alert system cost?
The Home Buddy medical alert systems and medication dispenser are very affordable. Exact price varies based on features and payment methods. Please call a Home Buddy representative to discuss your options (866) 922-8339.
Who monitors the medical alert calls?
Fully trained professionals are on duty all day, every day to monitor your calls. In addition to an extensive 90-day training program (which includes classroom and hand-on training), our professional representatives are required to pass a test and participate in continuing education.
Who will you send to help me?
The choice is up to you. When you push your Home Buddy medical alert button, we will send whomever you request. When you become a Home Buddy customer, we ask you to designate who you want your responders to be. We can tailor this to your individual needs and situation, including the addition of people who are “must notifies,” meaning people who cannot come to help you but need to be notified in case of an emergency.
How soon can I get service started once I decide to order a Home Buddy medical alert System?
Home Buddy needs a maximum of two working days to enroll you as a new customer.
How quickly can I speak to someone if I should need my medical alarm equipment checked?
If you have a service problem with your equipment, please call Home Buddy immediately at (866) 922-8339 and a representative will make arrangements to service or replace your equipment as quickly as possible. At Home Buddy there is never an additional cost to service your equipment.
Can I push my medical alert button even if the paramedics are not needed?
Home Buddy encourages our customers to press their button anytime they need help or their safety may be threatened. If a stranger is at your door, press your Home Buddy medical alert button and our monitors will stay on the line while you answer the door. If you need to go outside to check your mail during inclement weather, press your help button and our monitors will stay on the line till you make it back inside. Home Buddy is more than just a life line; with Home Buddy you are never home alone.
Will the medical alert service affect my special telephone features?
Your Home Buddy Medical Alert does not affect any extra features you may have on your phone.
Can the medical alert button be worn at all times?
Home Buddy encourages our customers to wear their medical alert buttons at all times. Our lightweight buttons can be worn around the neck or wrist and they are waterproof so they can be worn in the bath or shower.
Will I be responsible for connecting medical alert equipment or filling out paperwork?
Our Home Buddy representatives will install your equipment, show you how it works, and fill out the required paperwork for your enrollment. All of this takes place at your convenience.
What kind of plans do you offer?
For your convenience, Home Buddy offers a variety of payment options: monthly drafts of your VISA, Master Card, or Discover Card, or by monthly/quarterly/semi-annual/annual draft of your bank account.
Do you have 24-hour customer service line for your medical alert service?
Yes. With Home Buddy someone is always available to answer your questions about our medical alarm services.
Do I have to subscribe for a minimum period of time when I choose Home Buddy as my personal emergency response provider?
With Home Buddy, you determine your length of subscription, you are never under a contract. You payments are made on a month-to-month basis.
Will my help call go out if my phone is off the hook or I am on the internet?
If the phone connected to your communicator is off the hook, you have no worries, the call will go out. If an extension phone is in use or you are on the internet, a special phone jack is needed in order to seize the phone line for your help call. Home Buddy offers this jack at a small additional charge.
If my power goes out will the medical alert unit still work?
With Home Buddy, your medical alarm unit will have a back-up battery which keeps the service functional during power outages. Once your power is restored, this battery will recharge to be ready for the next power disruption. There is no need for an annual replacement of the battery.